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rick-justis avatar image
rick-justis asked saadetswift16514 commented

Deskphone: Factory Reset Phone- need default password to web configuration

I am trying to get into the web configuration for already provisioned 410's and 500's.  The default 456 for the admin and 123 for user passwords are not working on any phone.  Does RingCentral change them before sending them??
polycomciscofactory defaultfactory resetlock
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Gustavo Cervantes avatar image Gustavo Cervantes commented ·
I got on amazon but the seller neither has a RingCentral acct.

By the way, thank you for your prompt responses I think this is one of the only forums with this level of attention, congrats.
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Rich DuMelle avatar image Rich DuMelle commented ·
why are they locked? what are you trying to accomplish?
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kim avatar image kim commented ·
When a phone is purchased from RingCentral the phones are locked by default. The phones are provisioned with RingCentral's information into the device.  By requesting the phones to be unlocked by RingCentral, the warranty will be voided and it can possibly cause the phone to be unstable.  Unlocking the device can put the phone at risk if someone is access it and is not sure what they are doing... they can break the phone.

If you do factory reset a polycom, then the password will always be 456 - that is Polycom's default password. 
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Rich DuMelle avatar image Rich DuMelle commented ·
Doesn't the warrantee come from polycom? So. To understand correctly, you only lock phones that are purchased from you. If I were to purchase a phone from a retailer and use it with ring central, you wouldn't lock the phone?
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kim avatar image kim commented ·
Rich,  Correct - we only lock our own phones, not 3rd party. 
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kim answered saadetswift16514 commented
When a phone is purchased from RingCentral the phones are locked by default. The phones are provisioned with RingCentral's information into the device. By requesting the phones to be unlocked by RingCentral, the warranty will be voided and it can possibly cause the phone to be unstable. Unlocking the device can put the phone at risk if someone is access it and is not sure what they are doing... they can break the phone.
If you do factory reset the phone, then the password is Polycom's password and will always be 456 - that is Polycom's default password.
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jay-williams8207 avatar image jay-williams8207 commented ·
How do I request a phone to be unlocked? Thanks.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hi Jay, you can either contact our Support Team or your Account Manager.
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jay-williams8207 avatar image jay-williams8207 commented ·
What is the email address to contact the support team? Thanks.
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saadetswift16514 avatar image saadetswift16514 commented ·
You can contact them through these channels.
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Gustavo Cervantes avatar image
Gustavo Cervantes answered kim commented
This reply was created from a merged topic originally titled How to Factory Reset a Cisco SPA303?. Hello we need to factory reset a Cisco SPA303 ringcentral phone. I know the warranty will be voided.

How can we get the password so on Setup>Factory Reset we can be able o apply the Factory Reset?

regards
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kim avatar image kim commented ·
If the phone was purchased on Amazon, please contact the seller. 
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Aurelio Silva avatar image
Aurelio Silva answered
I purchased a CISCO 303 from Ring Central about 3 yrs a go , but after 2 yrs of using the device I shutdown my business and now Ill need  to use the phone on my new business (overseas) but is asking for a password to do a factory reset. How can I get this password:
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george-mkrtchyan1948 avatar image
george-mkrtchyan1948 answered matt-mikolajczyk2801 commented
Well what if the phone was NOT purchased from RingCentral and therefore the warranty is not covered anyway by RingCentral, how can we access a Polycom VVX300 phone that has been provisioned by RingCentral? I need to access the phone's web configuration utility in order to reboot phones when they fail, since the RingCentral Admin portal doesn't allow for this.
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matt-mikolajczyk2801 avatar image matt-mikolajczyk2801 commented ·
I am able to access the web config with IE, Firefox and Chrome. IE gives an error about the website's security certificate, but I can still access the web config page. Not for nothing, but make sure you type https:// first, sometimes IE ain't too smart!!
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kim avatar image kim commented ·
If the phone was not purchased by RingCentral, then we will not have the password information.  Please contact the seller from where you purchased the phones.  
If it was factory default, see above for password info.  
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george-mkrtchyan1948 avatar image george-mkrtchyan1948 commented ·
I just confirmed that you cannot use Internet Explorer to access the Web Utility. It will not work. And the password is the Polycom default of 456.
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kim avatar image kim commented ·
Correct, use Firefox or Chrome. 
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cab-order2852 avatar image
cab-order2852 answered
This reply was created from a merged topic originally titled how do i reset the admin password for Polycom SoundPoint IP321??. I need to make changes on the Static IP setting on the phone but to that i need the admin password. I tried using 456 as the password but its not working and after doing some research i fond some articles to reset the password by pressing the 1, 3, 5, 7 at the same time while the phone boots up and it will ask for a password and i used the MAC of the phone as the password to reset it but no luck. Any help would be highly appreciated.
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brennskag3004 answered mike commented
I was a customer of RC several years ago and have just signed up again.  In the past, once your phone was no longer on your RC account, RC removed the 'lock' on the phone.  I just purchased 5 new Polycom VVX500 phones from RC and I hope they still will unlock the phones when no longer used with the RC phone system.  Can someone from RC confirm this?  Incidentally, it appears that RC does NOT lock phones purchased elsewhere.

Joe
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mike avatar image mike commented ·
You'll need to give us a call. Make sure you have the serial numbers to provide to the telephone agent. 
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cab-order2852 avatar image
cab-order2852 answered
How do i change the admin password if the phone was purchased from ringcentral??
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