Please note that there is now a new version of the Salesforce integration that works with any RingCentral phone (desk phone, softphone, mobile app, etc.) and also with any computer type. You can upgrade to it from this AppExchange link:
Almost but not yet. In fact there will be an enhancement to RingCentral for Desktop (aka the softphone) shortly that will enable that functionality, and we're planning to add that to RingCentral for Salesforce soon thereafter, so that if you choose to use your softphone it'll dial it out directly. So stay tuned on that. I'll update this thread when we push out the RingCentral for Salesforce upgrade, we're probably looking at late April or early May on that.
Does this SalesForce integration work in the Lightning UI? Our company just signed up and our owner really likes that interface and features, but I cant seem to find a way to get it to work in lightning, only "classic mode"