question

patrick1 asked Jul 10, '14 mike commented Jan 21, '15

Inbound Call Problems

Has anyone else had problems receiving inbound calls from only particular carriers? All of a sudden starting yesterday, some of our RC numbers can not receive inbound calls from particular carriers (ie AT&T wireless & Verizon Wireless), yet calls from other carriers go through as normal. This is very frustrating and many of our customers are getting a recording saying the call cannot be completed as dialed. Help!

carrier inbound calls

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Dustin Showers answered Jul 10, '14

Recently ported?

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patrick1 answered Jul 10, '14

No, all were ported over a year ago and fully functional since. Though each of the affected numbers come from a single area code and prefix. Unaffected RC numbers have same area code but different prefix.

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Jeff J answered Aug 22, '14

One of our offices seems to be having issues with receiving calls from AT&T land lines.

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Matthew Weaver answered Aug 26, '14

We are having the same problem with one of our lines. It is a bit intermittent but it is clearly happening.

Anyone have an update on this?

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patrick1 answered Aug 26, '14

Our original problem resolved after about 5 days. I believe some of the behind the scenes inter-carrier settings get misaligned and eventually it gets fixed, but i have no way to know for sure. It may also have be related to a ringcentral update that came out at the same time. Ringcentral support were unfortunately not able to help at all on this issue.

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Michael Semenovski answered Dec 25, '14 mike commented Nov 27, '17

same issue in my 413 area code, I'm loosing business because of that

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mike commented · Jan 21, 2015 at 06:24 PM

Hi Michael, If you, or anyone else is still having a problem with this be sure that you don't have any area codes blocked and if it still does not work, you are welcome to Open a Case. Be sure to include as many details as you can; date time, carrier, any related information you can provide will help.

Mike

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