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Allmon Inc avatar image
Allmon Inc asked lori-keller answered

We are unable to send a fax due to no scanner being installed

We are trying to send faxes but we are unable to send due to no scanner options being available. When we go to scan, nothing is there and we are unable to find scanner
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sean-smith7791 avatar image
sean-smith7791 answered

Hello Allmon, here is a KB support article on faxing from a scanner.  It should be a TWAIN compliant scanner or multi function device.  PC based support only. 


http://success.ringcentral.com/articles/RC_Knowledge_Article/Direct-Faxing-from-Scanner-using-the-Ri...

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lori-keller answered
I am having the same issue.  When it comes to selecting the source for a scanner, there is nothing there.  Softphone is not finding my HP Printer/Scanner.
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