question

My config is Auto Receptionist directs customers to departments.  I'm #2 for support.  Then we have 2 sometimes 3 people in support. I was originally able to have calls forwarded to my cell with no problems.  Now, the phone will ring, I pick up and lose connection.  The customers phone keeps playing the music on hold and the phone rings my phone again?  Same thing I pick up and it disconnects.  Eventually, the customer is sent to the department voicemail.