Upgrade phone firmware

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alan1 asked Jul 30, '14 alan1 commented Jul 31, '14

Upgrade phone firmware

I called technical support to see if I could get the password to update the firmware on my Cisco SPA303 phone from 7.5.1 to 7.5.6. The technician informed me that I'd be voiding my warranty if I did so. I didn't want to void my warranty so I ask how I could upgrade the firmware. The representative said that they could upgrade the firmware remotely. They said I was using the most up to date firmware. Unfortunately, the firmware is from 2011. The technician keeps blaming my network connection for my phone rebooting every hour or so but I'd like to see if upgrading the firmware to one from 2014 would help. If that were the case, wouldn't everyone in my building using the same Internet connection be complaining too? It couldn't hurt to upgrade the phone to the most recent firmware, right?

firmware remote

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Answer 1 · 2014-07-30T18:16:45Z

andrew1 answered Jul 30, '14 Chuck Fuscone commented Feb 28, '17

Hey - I recently had an issue with my phones rebooting and not reconnecting to the network. It would then require multiple reboots. Same as you the techs blamed it on our network connection. Unfortunately, DSL is the only thing available in our building.

I did have a data cabling company come out and check all our connections an terminations. I also replaced our router and switch. I added a 2nd DSL line with a Dual WAN capable router and that seems to have helped our issue....

Call quality is still poor, so I wouldn't do this again without a really robust internet connection.

Best of Luck,
Andrew

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Chuck Fuscone commented · Jul 30, 2014 at 06:59 PM

Hey Guys, the 7.51 a is the latest support version to work with Ring central systems, I have hundreds of phones in play, all versions of Cisco from the SPA 303 to the SPA 509. they all are on that firmware and it is solid and ALL of the RC features work with it.

Does not take much on a local network to cause an issue with phone disconnecting.
I definitely thing that is where the issues lie. This is my personal experience.

do you have the port triggering setting setup on your router?
What else is going on on the network?

Once again, it is not the firmware..

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

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Answer 2 · 2014-07-30T21:09:43Z

andrew1 answered Jul 30, '14 alan1 commented Feb 28, '17

Hey Chuck - Just curious on your port triggering comment. Is there something specific that is supposed to be setup in the router for these phones?
Thanks!
AC

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Chuck Fuscone commented · Jul 31, 2014 at 02:58 AM

There is some recommended port triggering settings that should be setup. I always do my implementations with out adding these statements first to see if I need them. In some cases with some ISP's and depending on the router I have had to put these statements in for some customers and some not.

I am not sure what the exact cause is but I like to keep the environment simple and then add the complexity if needed.

go to Ringcentral.com and select support

Then put this in the search bar

Article Number : 000002413. It talks all about it and some examples for popular routers. Try it and see.

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

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alan1 commented · Jul 31, 2014 at 03:33 PM

Thinking about it a bit further, it's only this one phone that's rebooting every hour or two and it was working fine when it was connected on the other side of the room. I switched LAN ports but it's still rebooting. Maybe I did something to the phone moving it across the room. I'll have to do more testing and get back to this thread in a few days.

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