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Wendy Gull avatar image
Wendy Gull asked Wendy Gull commented

Please cancel my account

I have called the number provided 4 times now.  I've left 2 messages to request an account cancellation and spoken to my account rep twice to request the cancellation.  I have still not received an email confirmation for the cancellation and I'm still be charged for the service.  I am now trying another method.  For the fifth time, I would like to cancel my account, please.  Please send confirmation of cancellation.  My account number is 2892760504.  This number has already been ported to another provider.  Please just cancel the account and stop billing.
accountrepresentative
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shawnda-butler avatar image
shawnda-butler answered Wendy Gull commented
Ms. Gull.  I would be really interested in what your outcome is with this.  We just started with RingCentral and have ran into several problems already.  We are thinking about cancelling as well.
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Wendy Gull avatar image Wendy Gull commented ·
Hi Shawnda, 
I haven't heard anything from Ringcentral since this post.  I am not surprised.  I think that the only thing left for me to do is cancel our credit card, which is really inconvenient and disappointing.
I would definitely not recommend this service.  We found another service that is approximately $34 / month for 10 extensions and 5 terminals.  We were paying 10x as much as that with Ringcentral.  When I have managed to get our Ringcentral account manager on the phone, she has been rude and unhelpful and never returns my calls when I leave messages.  
Wish you luck!  Hope you get much better service that I've experienced.
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shawnda-butler avatar image shawnda-butler commented ·
Do you mind sharing what company you went with?
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Wendy Gull avatar image Wendy Gull commented ·
Voicemailtel - cheaper, easier to configure and set up, better customer service.  
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