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Hello Yaron, I found your case you opened with our support team.  I apologize for your experience.  Your case has been escalated within the support organization to assist in resolution.

I too am having this same issue - started 7 days ago - for me it is not just ATT or one particular carrier.  No one is able to TXT my number and when people TXT the main softphone number they get an error message back about the number being a landline.  I have escalated it to tier2 and have a case number 02884751 but honestly thus far support has been a major disappointment.  This must be resolved!  The SMS functions of RingCentral are vital to my business.  Does anyone have any suggestions?  Why it worked perfectly for 11 months and then suddenly on 8-6-13 stopped is mind-boggling.

Sean Smith - my saga continues and still no resolution... can you please follow up with the engineers?  this being unable to receive any SMS messages is killing my business and costing me thousands of dollars   case # 02884751

please resolve my matter and restore my confidence in RingCentral Support.  I entrusted your company with my business phone number when I ported it in and am counting on you guys to not fail me!

I too have been having this problem since the end of July, however, I am DONE dealing with RingCentral's support team.  Communicating with them is unnecessarily time and labor intensive and clearly the rigid internal rules and inability to make exceptions to the rules when it is appropriate has made it too painful to deal with them.  I reported the issue (I am not receiving text messages to all Canadian local numbers) and 1st tier escalated me to 2nd tier almost immediately.  However, my rep in 2nd tier after determining this was a 3rd tier support case, refused to escalate until I complied with her request to send a series of screenshots showing me sending a text message from my iOS RC app to my cell phone, then a screenshot from the iOS messages app showing I received the SMS from RC app and replied to it, then another screenshot of the RC app showing that several minutes later, the SMS had still not arrived to my RC number...and as if that was not ridiculous enough, I was supposed to have 2 additional people try to SMS my RC number and take screenshots from their devices...it is easy enough to simply look at the backend and see that messages are not being delivered...After I complied and sent screenshots for my own test with an external cell phone, the tech requested more from friend's phones, and I replied with: "
        "No.  I don't have the time or desire to do this.  I will simply live without SMS until I dump Ringcentral for another provider.  Please close the case." Clearly the language barrier is a factor, because her response was, "Okay, thanks Graham...Have a good one!"  --which is not the correct way to handle the situation.  I am done dealing with off shore support that cannot communicate and has routinely taken me 10 times the time to resolve problems, and many are ongoing even after being "resolved".  I give up...

Hello Munty, I am very sorry to hear of your poor support experience.  If you are still willing and have a case number I will make sure it gets to the same team handling Ryan case above.  I do hope we can earn back your confidence and trust in RingCentral Support.

Sean Smith - another day goes by... what is happening with my case!?  Need resolution before the weekend please!

Sean Smith (or anyone in at RingCentral who might care or have any ability to resolve an issue) - the problem still exists and nothing whatsoever has changed!?  UPDATE ME PLEASE - NEED RESOLUTION!

Hello Ryan, I have asked your case owner to please contact you with an update on your case status ASAP.

Sean - who is my case owner?  I have talked and emailed 8 different people including yourself? Is there a phone number or extension or email address for this case owner?  Thanks, Ryan

Just got a new RingCentral account a few days ago and business SMS was a key feature I wanted. However, I'm having the same problem - no incoming text. Outgoing text works perfectly, but I have never received a single incoming text.