So I have found a Hack around. Hit f6 to bring into focus and then enter to answer the call. also if you are using a headset you can use autohotkey to translate the key press into this keyboard sequence.
This work-around does not solve our issue with answering calls with the soft-phone. When a call comes in, we can't answer by pointing our mouse to the answer button. Clicking the Enter button on the keyboard also does not work. Occasionally, pressing the F6 button and then Enter button repeatedly
MAY answer the call. But, not always. Anyone else having this issue?
There is a setting that makes the soft phone come to the front of all windows. If enter is pressed, it answers the call. It's worked for me so far, but it would be great to have hot keys for answer and hang up.
Seems a bit strange having a hot key for outgoing call and fax, but not answer call and end call! :-/ In my mind, the latter two would be much more useful.
DedeM, As AJ stated you can use the "enter" key to answer a call if you wish, but you should always be able to click the button to answer. Is this something that just started? What troubleshooting steps have you taken? When you restart your computer does it work? Have you tried to uninstall and reinstall the program?
We're a new Ringcentral customer and overall we're very satisfied with the service and it all it's capabilities.
However, I'm very surprised there's no existing support for a hotkey that will answer the call for the softphone app. Something ultimately that could be mapped to the equivalent answer function of a bluetooth headset - or really, just plain answer from the headset. Pretty standard function across different vendor headsets, right?
About 75% of our users have chosen to abandon a hard phone set with the move to Ringcentral - pretty sure our org is not unusual in this. As I'm one of the folks that have to support these users, I'm already getting questions on this. Is there some near future where Ringcentral will provide the capability of answering a softphone call with a hotkey and/or with the answer function of a bluetooth headset?
If you go to
Settings > General, you'll see there are currently just two hot key options for
Outgoing call and
Outgoing Fax, which by default are set to F6 & F8. But the process Patrick explaned above is probably the best option. When you press F6 it brings the Softphone to the front if it's layered behind other windows.