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Toshy Penny avatar image
Toshy Penny asked Chas Stevens answered

Green indicator lights

On our phones the indicator lights are green, and they turn red when someone is on the phone. However, sometimes the lights stay green even when they are on the phone. Some of our phones are connected to headsets. Could that have something to do with the indicator lights not cooperating the way they should?
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Chas Stevens avatar image
Chas Stevens answered
Check the "presence" settings. Make sure everyone is approved to see everyone else. That should do the trick.
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Toshy Penny avatar image
Toshy Penny answered
Hi Chas, I checked the presence settings for the phones in question, and their presence is "on." It seems to happen with our users who have headsets--but only some of the time. Maybe it has to do with speaker phone or head set buttons on the phone?
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Chas Stevens avatar image
Chas Stevens answered
On the phone (we're using Polycom VVX410 - yours may be different), go to settings -> preferences -> headset and update there.  
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