Here is what I am trying to do..
We need an IVR menu and I have it set up. But we need the actual phone to ring for like 3 times before the IVR menu kicks in. That way if someone is in the office, they have a chance to answer the phone personally. If they don't answer then the caller goes into our IVR system.
But you do not have the option of forwarding that extension to an IVR menu after so many rings. You can only forward it to 10 digit telephone numbers. So I decide to set up (and pay for) a direct number for the IVR menu extension. This will work dandy right? NO!!!
When I enter the direct number as a forwarding number for the extension, your system will not let me save it because the number that is being forwarded to cannot be a number associated with my account. WHY???
What I am trying to accomplish is pretty simple and straight forward. If someone calls our number I want the office phone(that is sitting on a desk) to ring a certain number of times. If no one picks up I would like it to revert to the IVR menu.