question

Hi Scot, there may be another way to think about this.

In the RC world, the only way to get to the IVR is from the main company number or an additional company number on the system.

Direct numbers or the ability to forward other RC numbers in your account to the company number is prohibited because of a possible call loop.  The potential for problems is greater than the senario in which it could be used.

I would have a couple of ??? for you.    People use an IVR so that their customers could choose from options or just hear a greeting before getting to a live person.

So if someone is unavailable in your company to take a call what value is the IVR then.  Unless the IVR is like a glorified voice mail greeting.

I do think there are other ways to accomplish what you want to do here but it will take a bit of talking through it and understanding the options available to you.

My first though is to use a call queue.  When you are available the system will deliver a call when not a voice mail could pick up.

Would that work?

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

Sorry I am just now replying but I have been traveling.

Our office is not staffed all of the time.  But when it is, we would like the option of  speaking to the customer and giving them personal service.  

As for the unavailability, I have each of our extensions set to forward to each respective person's cell phone so when the customer works through the IVR menu, they eventually are calling the person's cell number.

I figured looping was the reasoning behind this.

I tried one option but it ultimately fails.

That was getting a google voice number and forwarding that to the new local number for the IVR.  That way I could set extension 101 to ring three times then forward to google voice.  Which would then forward to the IVR menu.

The problem comes in where you forward the google voice number.  They call the number being forwarded to and require you to enter a two digit code on the keypad.  No problem, I get by that by uploading an audio recording of the tones as the announcement.  Then that works fine.

From that point I can call the google voice number and get forwarded to the IVR menu.  The announcement that plays is the tones I just uploaded.

The problem comes when I switch that IVR Menu back from the audio I uploaded to the text to speech.  Google somehow knows there was a change to that number and they break the forwarding.  I really have no clue how internet telephony works, perhaps ip changed of the destination when you do that.

Either way, I am open to suggestions.

^^ B U M P ^^

Wow.  I guess the customer service people are on vacation.  Or just flat out ignoring  the thread.

HELLO RING CENTRAL CUSTOMER SERVICE!!!!  

ANY ONE THERE????


B  ^^   U  ^^  M  ^^  P

Thanks for looking into this Chuck.

This is something we REALLY need and I think it would be used by a lot of people.

Just to reiterate what I have done.  I have my main number going to extension 101 and ringing.  That is the way I want it. If someone is in the office they can answer the phone.  After 3 or 4 rings (with no answer) I want it to forward to my main IVR menu. (I have paid Ringcentral for a direct second number that goes directly to the main IVR menu)  I simply want to forward extension 101 to the new RC number for the IVR menu if no one picks up the extension on the first few rings.  But the RC system will not allow me to save the second PURCHASED number as a forwarding number for extension 101.

I not only think it is essential to provide our customers personal service when I can, but my bosses want that option as well.