We use Ring Central for all the phones in our office and Google Drive for our cloud based server. Our company's Drive folder was originated by my partner, and we were then invited to "share" this folder for access. This morning when I tried to attach a file from this Folder after linking that Drive account to Ring Central the shared folder was not visible to access any of our Company's files. The workaround I used was to copy the file to the Drive Account's parent folder in order to attach it to the fax. While this worked it's cumbersome and defeats the purpose of linking a Drive Account to Ring Central since the files don't appear to be available.
On my Android Phone with the Google Drive App installed I have to select the "Incoming" option when my work account is selected in order to see the shared work folder. Perhaps there needs to be a similar option on Ring Central to access a shared folder in a Drive account.
On my Android Phone with the Google Drive App installed I have to select the "Incoming" option when my work account is selected in order to see the shared work folder. Perhaps there needs to be a similar option on Ring Central to access a shared folder in a Drive account.
