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markeith-selmon avatar image
markeith-selmon asked truman-king438 commented

Desktop App: How to get my Softphone or Smartphone app to ring before hardphone?

How do I set my desktop phone to not ring the same time as my smartphone? When I receive a call, both phones ring at the same time.
softphonemobile appcall handlingdeskphone
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Evan Allen avatar image Evan Allen commented ·
The audio ducking perhaps set to lower the volume or mute the smartphone while a call is being handled by the extension connected to the smartphone?
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kim answered
Go to Settings > Call Handling & Forwarding 



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andrew-kim500 answered kim commented
where is this settings > call handling and call forwarding menu? is it in the desktop app or the website?
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kim avatar image kim commented ·
Admin Portal:  Users > Ext > Call Handling & Forwarding > Desktop App & Smartphones. 
User Portal: Call Handling & Forwarding > Desktop App & Smartphones. 
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truman-king438 avatar image
truman-king438 answered truman-king438 commented
Specifically, the Desktop App needs to be treated separately from the Smartphone App.

Ideally, it would be best if software would know if you were active on the desktop app or not, and forward to your mobile app (assuming you were logged in and open to receive calls) if you were idle.  Slack does this beautifully.

However, the easiest way to do this currently would be to allow users to set their desktop app to ring for a certain amount of time, then forward calls to their smartphone app. 

As it stands right now, if I stay logged in to both the desktop app and the smartphone apps, I get calls in both places.  This is quite annoying.
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mike avatar image mike commented ·
Truman King,   I'll move your post to a new Idea topic. This isn't currently possible because the mobile app and desktop app basically function the same way. I can't promise this will ever be developed but our Product Team will review this. 

Mike 
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mike avatar image mike commented ·
created new idea topic Please reference the new conversation here: Allow a delay setting so that Desktop App can ring before Mobile App
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truman-king438 avatar image truman-king438 commented ·
Thanks for moving my post to a new idea topic.  I find it extremely hard to believe that the system can't differentiate between the 2 platforms.  Again, please see Slack as an example of the functionality I am looking for.   
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