Android incoming calls

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Adnan Serdarevic asked Oct 11, '14 mike commented Jan 12, '15

Android incoming calls

Hi There

I have enabled option to receive VOIP calls on my Android App, but i am not receiving any calls at all.
I have it set on WIFI only and tried 3G option, nothing works, i simply cant get any phone calls on cellphone.

Any ideas?

mobile app receive calls on android

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Answer 1 · 2014-10-16T19:21:55Z

Evan Allen answered Oct 16, '14

I'm waiting on information for the same thing

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Answer 2 · 2014-10-16T19:48:06Z

Evan Allen answered Oct 16, '14

Your call flow is setup with your Cell number, or is it the smartphone or mobile app? You can set it to do both, the App and call the phone.

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Answer 3 · 2014-10-16T19:50:28Z

Adnan Serdarevic answered Oct 16, '14

OP - 5 days ago, i guess they have no idea what/why is this happening.

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Answer 4 · 2014-10-16T20:13:33Z

Evan Allen answered Oct 16, '14 Evan Allen commented Dec 18, '14

Is cell phone background data turned on or off?

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Evan Allen commented · Oct 16, 2014 at 08:14 PM

Also, are you trying to recieve calls through the mobile app, smartphone, or directly?

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Evan Allen commented · Oct 16, 2014 at 08:15 PM

https://community.ringcentral.com/ringcentral/topics/how_do_i_resolve_message_sync_issues
Try this maybe?

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Answer 5 · 2014-10-26T04:21:58Z

jcdenaes421 answered Oct 26, '14

Same on my Nexus 7, Android 4.4.4 + RC App 6.5.1

No incoming and no outgoing (for this last one, if it is RingOut, I understand, but not sure either)

Thanks,
--
Jc'

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Answer 6 · 2015-01-06T16:09:08Z

mike answered Jan 6, '15

Sorry this post has not been replied to yet. If anyone still needs help with this, here is a help article that may resolve your problem.

Enabling VoIP Calls over WiFi or 3G/4G LTE Data Connection on Android

Mike

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Answer 7 · 2015-01-07T03:30:41Z

jcdenaes421 answered Jan 7, '15 mike commented Feb 13, '20

Hi Mike and thanks for the answer.

Never too late ! :)

The article is great but in my RC App 6.6.1 the option "VoIP Calling" is not present.

Any idea ?

Thanks!
Jc'

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mike commented · Jan 07, 2015 at 06:57 PM

Can you further explain the issue. Are you saying that you don't have the option like shown in the image below? Or is there a different problem?

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jcdenaes421 commented · Jan 08, 2015 at 01:11 AM

Exactly

I see I do not have "Reports" either, but perhaps it is for RC office not RC pro

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mike commented · Jan 08, 2015 at 04:54 PM

It may indeed have something to do with the plan you are on. I don't have sufficient information here to look up your account. One other thing you can check is to click the "settings" option as shown in your screenshot. Then the next screen should also have an option to turn on/off voip calling.

If that does not work, we'll need to look up the account according to the specific phone number you are logging in under. We don't want, or expect you to post your phone number publicly so if you want to just Open a Case and be sure to include the phone number you are logged in under when using the mobile app one of our support agents can look at this for you.

Mike

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jcdenaes421 commented · Jan 08, 2015 at 05:08 PM

No options and I read again the Pro Plan, it looks like it should give inbound calls.

I open a ticket

Thanks Mike.
Jc'

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ted-cousens commented · Jan 08, 2015 at 09:50 PM

My issue is that after receiving calls via Ring Central, I am unable to make calls using my stock phone app on my Samsung Galaxy S5. I need to reboot the phone to make calls without RC. Is there a workaround or do I have a wrong setting?

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