question

We have several numbers that are forwarded into our RC system because they cannot be ported. A few months ago, RC support taught us a workaround to display these forwarded numbers as outbound caller ids. The process was:

1. Assign the forwarded number to Auto-Recepetionist.
2. Change the user's outbound caller id to the Auto-Receptionist number.
3. Set the forwarded number back where it was and the user's caller id will persist with the previously assigned number as desired.

This no longer works, despite the fact that several caller ids we assigned to forwarded numbers this way still persist as desired.

We need either of the following:

1. The solution outlined above to start working again.
2. The ability to directly assign any number, forwarded or otherwise, to any user's caller id.