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michael-marmur asked mike answered

Grandstream DP 715 - won't ring

Grandstream DP 715  had worked just fine but now I can only make outgoing calls.

Incoming calls does not work properly, except on an erratic basis, but 99% of the time, the device won't ring and there is no call.  I took out the battery and unplugged the base to do a complete reboot and reset Registration

The Grandstream DP 715 is a portable device. Any ideas would be most welcome!
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mike answered
Hello Michael Marmur, 

That appears to be a phone we don't support but we can certainly take a look at other settings on our end to make sure something else isn't wrong. If you still need help please  Open a Case and be sure to include any relevant information ie phone numbers, extensions, etc. Also explain other symptoms. Are you able to receive calls using the Desktop Softphone, Mobile app etc. 

Thanks!

Mike 
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