question

Are you still needing help with this?  Sorry I don't fully understand your question or problem. Are you actually trying to scan a document and then fax it?   If so take a look at this article. 

Sending Fax From a Scanner Using Email to Fax Feature

If your scanner won't allow you to "send to email",  just save the file and then attach it from your email client or by using the softphone. 

Mike 

Mike.

I really would appreciate a call. The # is (732)462-2982. Most of my pc's have older ringcentral software. They all work fine. On the older ones the ExtremeFax call controller has 5 icons on top. The 4th one from the left allows you to create and send a fax. On the newest software there is no icon that allows you to create and send a fax. That's my problem. 

My softphone app does not have ANY of those icons on the bottom of it. All else is the same. Although I am able to send faxes without issue the app always says 'connecting' in the upper right. It never says 'connected' or anything like that. My guess is if the app actually connected those 5 bottom icons may appear? Don't you think calling me at (732)462-2982 between 8am and 5pm EST would be more beneficial to resolving my issue. We are going on weeks for something that should take minutes.

Hi Steve sorry for the delay.  I'm not part of the telephone support team, but if you want to speak on the phone our support team can be reached at 888-898-4591.  There were some older versions that did not have the icons on the bottom row. But yes, I think first we need to figure out the connection issue. Assuming you have a solid internet connection then the next thing is to check/change your local ports on the Softphone:  Change your Softphone local ports . Select between  8000 -  8200 or  5060- 5090 (i.e 5061, 5062, 5070...5090)   This article has more detail. 

Resolving Unable to connect: Connection Failure error on your RingCentral Softphone

If the steps in the above article to not resolve the problem then please give us a call or  Open a Case and be sure to provide the account information and phone number(s) with the issue so we can investigate this for you. 

Mike