Moved to RingCentral a month ago, using 2 lines on Android phones. Call quality is really bad, reminds me of VoIP in the 90s. Constantly cuts in and out, calls will drop if I don't sit perfectly still. When calls are ok, they are quiet. Seems the same on both wifi and 4G. Before we had Google Voice, which is also a VoIP system I believe, and call quality for that free service was considerably better! Opened a case a week ago and have not heard back. Anyone have suggestions for ways to improve call quality, other than changing companies again? Thanks.
This reply was created from a merged topic originally titled Internet latency issues. I have uneven call quality on my desk phone due to a poor internet connection which can't be fixed. If I have the call forwarded immediately to my iphone will I get better call quality, assuming I have a good cell signal?
This reply was created from a merged topic originally titled Cisco SPA 525G phones get garbled.. I just set up my new wireless Cisco SPA 525G phones and they seem to have problems where the caller's voice gets garbled. Anyone else have this problem? It seems to be more incoming calls than outgoing.
This reply was created from a merged topic originally titled Why is the voice quality for calls so bad?. I like Ring Central...but the call quality is super bad. Very frequently it is so bad that people cannot understand what I am saying as it cuts in and out and sounds "robotic". We've checked and it is definitely not our internet connection and it happens in all of our multiple offices with multiple users and their phones. This is a critical issue and should be fixed yesterday. This problem could force us to leave Ring Central for a different provider.