Ring once or twice before auto receptionist and press 2 for voicemail
I just got RingCentral last week and am still trying to set up call handling. What I want to accomplish is the following. When you dial my business number, it will ring once or twice before the auto receptionist starts talking. Press 1 to talk to me. Press 2 to leave a voicemail. So my extension is already set to #1 so pressing 1 to talk to me is not a problem. However, I don't know how to make it ring before the auto receptionist starts talking. I also don't know how to set it up so that when people press 2, it will go straight to my voicemail. Any ideas?
Hi Peter, are you looking for a caller to hear a Ring tone before the auto receptionist picks up? I know in all of the Auto receptionist configurations the caller does not hear a Ring tone just the beginning of the message. Now if this is just a cosmetic item where you want your caller to hear a ring tone then I suggest recording a ring tone on the front end of your greeting.
As for the Press 2 to go directly to your Voice mail just create a VM only extension. Assign it Extension number 2 and then have that extension deliver the voice mail to your Extension mailbox.