question

Rosa Isela Gomez avatar image
Rosa Isela Gomez asked Rosa Isela Gomez commented

Is support down for submitting tickets?

I been trying to submit a ticket and it just loops back to the screen.  I logged out and back and same result.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
Thomas D avatar image
Thomas D answered Rosa Isela Gomez commented
I have also found that Internet Explorer doesn't work with the ticket submission process. I have to use Firefox or chrome.
4 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thomas D avatar image Thomas D commented ·

I think I just fixed it. It's with Internet Explorer version 11. But if RingCentral is in the "Compatibility Mode Settings" then it doesn't work. If I remove it, it works.


attached is what it looks like in compatibility mode.

1 Like 1 ·
mike avatar image mike commented ·
Do you know which version of IE you were using?  And where did you run into a problem? Or did you get some sort of error message?

Mike 
0 Likes 0 ·
Thomas D avatar image Thomas D commented ·
Notice in the screenshot, I chose "User Settings" but the sub-menu didn't appear.
0 Likes 0 ·
Rosa Isela Gomez avatar image Rosa Isela Gomez commented ·
Thanks,  that worked!
0 Likes 0 ·
mike avatar image
mike answered
Hello Rosa Isela Gomez,

This sounds like a browser caching issue. Try to clear your cache, then close the browser, reopen it and then log back in and try again Or you can also try a different browser, ie Firefox, Chrome etc.

Mike
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.