We have RingCentral phones in a few satellite offices, and a few in our main office. We use many different conference line services (oftentimes the exact service used is picked by our external partner/client), and need them to all work reliably.
What I have documented here is a problem which appears to be RingCentral-specific, where RingCentral works with some conference line services properly, but not all. Specifically, DTMF tones fail to be sent nearly 100% of the time when using RingCentral phones and the www.freeconferencecall.com conference line service.
Here is the video evidence...
First note:
RingCentral's inability to support all conference line services is a serious concern. Unfortunately this is forcing my company to re-evaluate our proposed rollout of RingCentral phones to our staff at a larger scale.
I would appreciate people's experiences or thoughts on this. I hope I'm either overlooking something, or there is some way this can be resolved.
What I have documented here is a problem which appears to be RingCentral-specific, where RingCentral works with some conference line services properly, but not all. Specifically, DTMF tones fail to be sent nearly 100% of the time when using RingCentral phones and the www.freeconferencecall.com conference line service.
Here is the video evidence...
First note:
- All video clips were recorded in early hours of the day, when load on internet connections could not possibly be an issue (I believe my network's QoS settings are correct, but wanted to eliminate that variable in these tests).
- The first video link is for a RingCentral phone in a different office location, all other video clips are from our main office location. This demonstrates that the problem exists in multiple locations, therefore minimizing the chance it is an office-specific internet service provider issue.
- https://drive.google.com/file/d/0B8RPVehlZkIHaVBOYXJaZTJhbHc/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHWG5BU1BjOHY5eFE/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHMTZaNjEyUkNKakU/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHakN2YmYyLVNuUXM/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHNUw2S0tWVi0tTFU/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHUWtRZ0E0STNqQWs/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHSEVyNi0tOC1OWDA/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHekl6UUlhU1N3SlU/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHdGJHOTVaRnUtOTQ/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHU1ZuX0lHSnlJSlk/view?usp=sharing
- https://drive.google.com/file/d/0B8RPVehlZkIHY2hVVVIyUDNGU1E/view?usp=sharing
RingCentral's inability to support all conference line services is a serious concern. Unfortunately this is forcing my company to re-evaluate our proposed rollout of RingCentral phones to our staff at a larger scale.
I would appreciate people's experiences or thoughts on this. I hope I'm either overlooking something, or there is some way this can be resolved.