Hello,
I have been running a small office now for about two years and to this day I continue my battle with getting clear VoIP calls. I have literally tried close to 10 different routers to date and RingCentral is now my 4th Company and I am unable to get clear phone calls.
The biggest problem is that they become choppy when someone on the network is watching a youtube video or downloading a large file. I cannot get QoS to kick in to create a quality phone call.
I just took out an EA4500 today where I followed the instructions exactly as RC has it plus enabled all of the port triggering. The problem is our bandwidth spikes (we have a 10/10 symmetrical line) when large files are downloaded. When I load a large youtube video (say 50 minutes long), the light gray bar will go across the screen indicating the video is loading and buffering. All during this time, I will experience poor audio quality. I constantly ping google.com and you will see the ping times jump above 100+ ms sometimes 300+ms briefly until the file or video is loaded. All during this time, call quality goes to crap.
Currently I am on an Adtran 3120 which is supposed to be enterprise and designed for VoIP use. Can anyone help me please?
I have been running a small office now for about two years and to this day I continue my battle with getting clear VoIP calls. I have literally tried close to 10 different routers to date and RingCentral is now my 4th Company and I am unable to get clear phone calls.
The biggest problem is that they become choppy when someone on the network is watching a youtube video or downloading a large file. I cannot get QoS to kick in to create a quality phone call.
I just took out an EA4500 today where I followed the instructions exactly as RC has it plus enabled all of the port triggering. The problem is our bandwidth spikes (we have a 10/10 symmetrical line) when large files are downloaded. When I load a large youtube video (say 50 minutes long), the light gray bar will go across the screen indicating the video is loading and buffering. All during this time, I will experience poor audio quality. I constantly ping google.com and you will see the ping times jump above 100+ ms sometimes 300+ms briefly until the file or video is loaded. All during this time, call quality goes to crap.
Currently I am on an Adtran 3120 which is supposed to be enterprise and designed for VoIP use. Can anyone help me please?