ed12 avatar image
ed12 asked customer1445 commented

Greetings: What is the best quality on imported greeting?

I've imported in both .mp3 and .wav and the company greeting sounds fine in the preview. However, when I actually call my number, the quality is bad. LOTS of "s" sounds and harsh "t"s, etc.

I use Audacity to record, and a Blue Yeti Mic, so I think the quality is good. I've even cranked back the gain as far as -20 dbs before exporting. While it is a MUCH lower volume, the harsh "s" and "t"s still exist. Anyone have ideas?
record greetingimport greetingquality
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Timm McIntosh avatar image Timm McIntosh commented ·
well is there? 4 months, no answer
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Brandon Dennis avatar image Brandon Dennis commented ·
I just signed up the other day and already ran into this issue.   RingCentral functions and system seem really good, but 8kHz is worse than POTS - most audio apps generally only let you export down to 11kHz.

When I add a little background music and export to 11kHz it almost sounds like a crappy phone line voicemail system which is better than all my previous attempts.

But the issue I have now is that with low volume background music added, it gets normalized and is excessively loud (and still staticy).   Have you tried recording through the phone or microphone playing through speakers or anything to see if that's a better quality?

I think since I'm in the 30-day grace period, I'll open a case and see if there's any better solutions to this.   Hell, I'd upgrade to Premium if it would provide 44kHz recordings.  There's not as many phone calls to businesses these days, but setting a good first image is vital for any small company.

I'll let you know if I learn anything.   Good luck!

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cevans1454 avatar image cevans1454 commented ·
It's been nothing but the sound of silence. I've talked to my account manager, support and my original salesperson in the meantime and they all say that opening a topic here (which got merged with Ed's) is the only thing to do, and IF enough people vote "Me Too" - they MIGHT look at improving this.

Mike's right - calling in instead of studio/ pc recordings is a little better, but that limits the ability to use voiceover talent and, obviously, the quality.

Even recording dry .wav files with the recommended settings:
PCM at 8bit 16khtz
...results in distortions.

POTS quality is the best you can hope for with awkward workarounds.

I hope you find something, I'd like to be proven wrong.

Very disappointing.
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Chuck Fuscone avatar image Chuck Fuscone commented ·
I ave all of my recordings professionally recorded using SNAP recordings.  They have done hundreds for my customers with crystal clear quality.  I am no sound engineer but i get wav and MP3 files and they have always been crisp.

Certified Ring Central Installer

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cevans1454 avatar image cevans1454 commented ·
We had ours done professionally - and I confirmed that they were the right specs, crystal clear - until uploaded, and then it's distorted. Not sure I'm willing to gamble on paying again to have them re-recorded by other professionals.

ETA: Per Mike's recommendation we did "Wav audio files should be  PCM at 8bit 16khtz."
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mike avatar image
mike answered kyle-stutzman1156 commented
You can only use  .wav  or  .mp3  audio files.  Wav audio files should be  PCM at 8bit 16khtz.

If it's easiest, you can just do the recording over the phone. See  Customizing Your Company Hours Greeting

RingCentral Professional voice recordings

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Chuck Fuscone avatar image Chuck Fuscone commented ·
Snap recordings works extreamily well with Ring Central.  I use them for all custom recordings.  Cost effective and works well

Check them out at  

Certified RC Installer
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Mike Hunter avatar image Mike Hunter commented ·
I have an mp3 that I am trying to upload as a voicemail greeting, It  sounds perfect when I preview it and you cannot even hear it when you call in. Totaly garbled. I have adobe audition and have been making edits and exporting all kinds of different formats.

NOTE: For best quality audio, RingCentral recommends the following .wav formats for your custom recording:


CCITT -Law (G711a), 8 kHz, 8 bit, mono
PCM, 8 kHz, 16 bit, mono

Nothing is working Please Help.....

If this does not work and you can't get the preview to sound like what is going out over the phone you guys should really remove it. 

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mike avatar image mike commented ·
The formats you posted above should work. If they are not we'll be happy to look into this for you. If you wish, you can use this link to  Open a Case .  You'll be able to upload the file and then just let us know which number/voice mail you are trying to upload it to. 

Have you tried recording the message with your desk phone or cell phone? (It's not recommended to use a computer)  If so what was the result? 
Here are instructions for those methods if you need them:  Uploading voicemail greetings for your Messages-Only extension
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grooms avatar image grooms commented ·
I have used the phone to create a recording - same problem - sounds fine in preview and terrible on an actual call.
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kyle-stutzman1156 avatar image kyle-stutzman1156 commented ·
I too am having problems with the quality with regular mp3 files.

I've been using garageband to record my messages and prompts. Exporting them as MP3's and then converting them to wav files. The wav file settings are mono 8000hz. 

This seems to be the best so far. 
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greg-yyc1155 avatar image
greg-yyc1155 answered
I use Audacity as well, and found that by applying the Telephone equalization preset, it makes the sound much better - removes the sybalance (hissy s) and plosives (pops).  The problem is that a telephone has very limited audio bandwidth, so if you remove a lot of the frequencies it sounds much clearer.

In Audacity, select all of the audio clip and then go Effect > Equalization > Telephone (found in "Select Curve") and click OK.  Shouldn't need to adjust any settings in there.
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