question

Jeffrey Smith avatar image
Jeffrey Smith asked mike commented

RingCentral Meetings: in Canada

How can RingCentral continue to advertise RingCentral Meetings as being available in Canada when it is not?

I have opened numerous service tickets, and each time they are closed with the only explanation being that it is not available in Canada.

I am extremely disappointed with the support and information provided to me by RingCentral in my attempts to get this service working on my account.
meetingscanada
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4 Answers

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mike avatar image
mike answered
This should be available on your account. If you are not seeing the download link be sure to click the "My Exstension" link at the top of the page.


Then click  "Tools"  You'll then see the link for "Meetings App" 



Mike 
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Jeffrey Smith avatar image
Jeffrey Smith answered mike commented
Thanks for your reply Mike but no, still not working.








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mike avatar image mike commented ·
I'll do some more followup to see what's going on. Thanks for the screenshots. 
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Jeffrey Smith avatar image Jeffrey Smith commented ·
That's what everyone at RingCentral says *sigh*
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mike avatar image mike commented ·
I found that this is due to when your account was opened and the new Canadian offerings. It's my understanding you can call our Sales Team and have them enable this or adjust your tier.  Call 877-377-8096. 

Thanks
Mike
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darryl-henderson avatar image
darryl-henderson answered
This reply was created from a merged topic originally titled Conference Calling Canada. Hello, its been 3 years we have been waiting for a conference calling service through Ring Central in Canada. What is the delay?
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Jeffrey Smith avatar image
Jeffrey Smith answered mike commented
Mike, thanks for your input. This was indeed the problem, our account was set up under a legacy plan.
After 5 months and at least 6 RingCentral reps later I now have RingCentral Meetings working.

Appreciate the help.
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mike avatar image mike commented ·
Great!  Thank you for replying back to let me know. Happy to help you out!

Mike
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