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Mike Slattery asked mike answered

Presence compatibility

I am using Polycom VVX400 phones that were originally bought, configured, and provisioned by my old Voip provider.  After moving the phones over to Ringcentral I am no longer able to use the presence function.  Tech support told me presence was only available on the vvx410.  This seems odd since the only difference between the 400 and the 410 is the speed of the ethernet switch.  The phones are otherwise identical.  Is there a way to enable presence on my 400s?
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mike answered
Hello Mike,   Presence should also work on that phone. The first thing to check is that it's enabled for the users. Here are the steps:  How to set up Presence permissions for your own line
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