I'm new to RC and setting up service both at home and my own small business.
I'm having issues at work setting up the 504G phones. I've tried setting up 2 phones at work and both now remain on "Initializing Network". (When I go to Setup > 9 Network, I see 0.0.0.0 so I know that they are not getting local IP addresses issued.) Interestingly, at work, I did successfully set up 1 504G phone but when I tried setting up the 2nd 504G phone, the 1st stopped working.
At home, I set up 1 504G phone and it works fine.
At home AND at work, I'm using Comcast for Internet. The only difference as far as I can tell is this:
at home, I use a Comcast-issued cable modem: TECHNICOLOR tc8305c
at work, I also use a Comcast-issued cable modem: Netgear CG3000DCR
Any ideas on how I should go about troubleshooting?
I've read a bit and heard I should just buy my own modem for work - something like the Cisco DPC3008, or I could pay for a static IP address ($19.95 per month). Buying my own modem would be cheaper in the long run.
Thanks.
I'm having issues at work setting up the 504G phones. I've tried setting up 2 phones at work and both now remain on "Initializing Network". (When I go to Setup > 9 Network, I see 0.0.0.0 so I know that they are not getting local IP addresses issued.) Interestingly, at work, I did successfully set up 1 504G phone but when I tried setting up the 2nd 504G phone, the 1st stopped working.
At home, I set up 1 504G phone and it works fine.
At home AND at work, I'm using Comcast for Internet. The only difference as far as I can tell is this:
at home, I use a Comcast-issued cable modem: TECHNICOLOR tc8305c
at work, I also use a Comcast-issued cable modem: Netgear CG3000DCR
Any ideas on how I should go about troubleshooting?
I've read a bit and heard I should just buy my own modem for work - something like the Cisco DPC3008, or I could pay for a static IP address ($19.95 per month). Buying my own modem would be cheaper in the long run.
Thanks.