When a call is create with Ringout API, how to detect whether the call is connected to voicemail or user picked-up the call.

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Answer 1 · 2015-01-16T21:47:51Z

mike answered Jan 16, '15 mike commented Nov 27, '17

Can you further explain your question or what the problem is. Assuming you are the caller, you would generally just listed for a live person or an answering maching/recording.

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Sainadh Chandaka commented · Jan 20, 2015 at 05:27 PM

When I call a user, using Ringcentral Rest API ( Ringout ), how can I know whether Human responded to my call or an Answering Machine.

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mike commented · Jan 20, 2015 at 06:38 PM

Sorry if I'm missing something here, or not understanding you, but if you are using RingOut then of course you would be initiating the phone call. When a human, or machine answers the call, you would just listed to see which one it is? There's not any sort of feature to tell you which one it is.

Mike

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Sainadh Chandaka commented · Jan 20, 2015 at 06:46 PM

Is RC providing service for "Human vs. Answering Machine Detection" like others, for Ex: twilio - http://www.twilio.com/docs/api/rest/making-calls - "it can detect if an answering machine has answered a call" - parameter used is "IfMachine".
I'm seeing for an automated detection.
If machine answers the call, I could like to send an recorded voicemail to the user.
So, how can I send the voicemail to the user using Rest API(Is there any API to perform this) if machine answers my call.
Is that possible with Ringcentral..?

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mike commented · Jan 22, 2015 at 03:23 PM

Sorry, we don't have such a service, it's not possible.

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