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piz asked mike answered

Simultaneous ring cell phone

I have incoming calls ring my polycom and my cell phone simultaneously. It's been setup like this for years with no problem. In my settings it rings the cell phone for 20 seconds and the polycom for 25 seconds. If I don't answer, the last ring is to my polycom and the caller leaves a voice-mail on my ring central voice-mail which is how I want it to work.
Within the last several weeks my cell phone is ending the call after 2 rings then my cellphone voicemail kicks in. I've called ATT and they said it's nothing on their end causing the call to end and go to voice-mail. If I turn off the simultaneous ring to my ATT cell and switch it to my Verizon cell it works correctly.

Very frustrating, like I said it's been working fine for years, just within the last several weeks it started doing this.
call routing
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1 Answer

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mike avatar image
mike answered
HI Piz,  I would double check with your ATT. It really sounds like something got changed on that end. From our end we don't have the ability to change how many times your cell phone rings before the voicemail picks up, but I'm sure ATT can advise you on how to increase the number of rings. The only thing you could do on our end is decrease the number of rings to see if you can shorten it so that the phone's voicemail does not pick up. 

Mike 
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