question

Al Ricci avatar image
Al Ricci asked mike commented

Customizing RingMe

How can we customize the '[Extension Name]' portion of the RingMe message. Right now it comes up as: "To begin your free call to '[Al Ricci]', please enter your phone number (including area code) and click call. The system will call you first and then connect you with [Al Ricci]." I'd like to replace [Al Ricci] with my company name instead (as it's going to our main auto attendant. I can't seem to find a way unless I rename my extension itself.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
Al Ricci avatar image
Al Ricci answered mike commented
I've selected the auto-attendant, the problem is the name that comes up is still mine and not that of my company.
3 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
Try logging into the account as the Admin, and click Company Numbers and Info > Company Caller ID and change the name in the Company Caller ID field. 
0 Likes 0 ·
Al Ricci avatar image Al Ricci commented ·
The company caller ID is already set properly. That's the name I'd like to see on the RingMe link :-).
0 Likes 0 ·
mike avatar image mike commented ·
If I understand you correctly, you'll need to log into the extension that you are using when you create the Ringme button. Go to User Info and update the name in the First Name and Last name fields.  If the name you want to use is just a single word, or name, then just put a comma or period in the Last Name field as you can't leave it blank. 
0 Likes 0 ·
mike avatar image
mike answered
HI Al,  If I understand you correctly take a look at the instructions on the following page and see step #3. 

Setting up a RingMe button on a website
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.