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Why does phone show in use after transferring a call from that line?

why does a phone show in use after transferring a call from that line. Also, my boss was set up as the original administrator, so all calls received and then transferred to anyone from any phone show his phone as in use
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mike answered
Hi Louise,  It looks like there was a case opened up on this. You'll want to respond directly to that case to keep all the notes consolidated. Or if this is not the same issue you are welcome to  Open a new Case
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louise-desserre answered
I've reopened the case, but I wasn't getting very far when talking to your reps, either on the phone or in chat. I was hoping maybe another user might have a solution for me.
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