I can't seem to set up my account with my gallaxy tab4.

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Kevin Harvey-Barratt asked Jan 31, '15 mike commented Feb 9, '15

I can't seem to set up my account with my gallaxy tab4.

I can't seem to set up my account with my gallaxy tab4. I keep getting an error saying to check my Internet connection when I try to log in, but my connection is fine. Is anyone else having this issue? My ring central app works fine with my account on my galaxy 4 active phone,

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Answer 1 · 2015-02-03T19:38:42Z

mike answered Feb 3, '15 mike commented Dec 21, '19

Hi Kevin, I see no other members have replied to this yet. I have not heard of any problems specific to the Galaxy Tab 4. I would first try to uninstall, and re-install the mobile app, then test it again. Also, if it really is a network problem, try to take the tablet to a location where you can connect and test it on a different network.

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cglassy3135 commented · Dec 28, 2016 at 11:02 PM

Mike it does not disable the need to press a 1 to accept a call via your mobile - as shown in the article, it still requires it for all Non-Ring Central phones, which presently really are the majority.

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mike commented · Dec 29, 2016 at 05:03 PM

If you set it to "never" it should not prompt on any phones.

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Answer 2 · 2015-02-06T14:40:20Z

Jim Bell answered Feb 6, '15

I am having the same issue on my new galaxy 5. when I try to log in it tells me I have no internet connection. I have tried re-installing it, starting it when connected to wifi and starting it while it is connected to my pc and it gives me the same error every time.

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Answer 3 · 2015-02-06T16:55:51Z

mike answered Feb 6, '15

Kevin & Jim, If either of you are still having a problem, can you try to turn off the wifi and connect through the data connection instead and see if that works. Or try a different wifi connection. Let us know if there's still an issue.

Mike

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Answer 4 · 2015-02-06T17:31:41Z

Jim Bell answered Feb 6, '15 mike commented Nov 27, '17

I have tried everything. With WiFi and without even tried plugging it into my pic just to see if that would work. I have tried it using my office WiFi and my home WiFi

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mike commented · Feb 06, 2015 at 08:36 PM

I'll have to dig into this to see if there's some sort of permission settings on that device that I'm not aware of. Does it work if you use the Data connection instead of wifi?

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Answer 5 · 2015-02-07T00:43:49Z

Kevin Harvey-Barratt answered Feb 7, '15

Yes. My tab4 gallaxy won't work with the ring central app. My gallaxy4 active phone works fine with it.

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Answer 6 · 2015-02-09T17:19:05Z

mike answered Feb 9, '15 Ross Frambo commented Nov 27, '17

It might be looking for a 3g or 4g connection when it doesn't have the ability. Try going to the Settings screen and make sure you have
VoIP Calls turned on, and Over Wi-Fi selected instead of Over 3G/4G or Wi-Fi.

Let me know if this does not work. Thanks!

Mike

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Michael Savage commented · Feb 09, 2015 at 06:00 PM

I was told previously this was a feature they were working on and that we would be updated. I obviously have not heard anything back.

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Ross Frambo commented · Feb 26, 2015 at 03:40 PM

The f5 vs f6 feature explained above is not what this is all about, and its not a new feature, its a feature that used to work and now it does not. when dialing out via ringcentral desktop dialer, the windows default dialer comes up rather that ringcentral's dialer, in other words, you cannot dial out using third party applications ANYMORE.

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Answer 7 · 2020-07-28T12:45:27Z

mike answered Jul 28, '20

Jim and Kevin, are both of you referring to Tablets? Not the S4 or S5 phones?

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