There was a thread at one time that asked the question "What defines a missed call", but I have not heard an accurate response. We get calls labelled missed because they will ring on all lines, by design, but only 1 person answers. This makes the Missed Call label unusable for our metrics.
This reply was created from a merged topic originally titled Disfunctional Call Queue Group. If a call is going through a call queue group, and one extension answer to the phone, the other extension into the call queue group receives a missed call notification.
However the call has not been missed!!How can I know the difference between a real miss call, so a number that I need to call back AND a call that a colleague answered?
I did get some clarification on this. As Regina described above, the system will show a missed call if you have it set up to ring all lines, even if one person answers. Also, if someone direct dials a specific line and they hang up before the voice-mail picks up, that will also show up as a missed call.