This is in regards to the iOS RingCentral app. When our employees iPhone's are NOT connected to wireless, the RingCentral app will use the iPhone native dialer to make calls (we don't want to use VoIP through 3g/4g because the call quality is terrible). This is fine except that when an extension is called using the app, the main company line is dialed, but then the user is forced to manually input the extension through the auto-attendant.
I've verified this behavior only happens on the iOS RingCentral app, the Android version works perfectly, the call is routed to the dialed extension using the native android dialer, no manual input is necessary.
Thoughts?
I've verified this behavior only happens on the iOS RingCentral app, the Android version works perfectly, the call is routed to the dialed extension using the native android dialer, no manual input is necessary.
Thoughts?