question

Joyce Briles avatar image
Joyce Briles asked mike commented

Changing names on extensions

I have changed the user name for an extension but when call is received from that extension it still shows former name.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

4 Answers

·
robbenn-frenette138 avatar image
robbenn-frenette138 answered
You may need to call support so they can refresh your account
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered
Yes, give our support team a call at 888-898-4591 and they can reassign it for you. 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Joyce Briles avatar image
Joyce Briles answered
Ok, thanks.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Joyce Briles avatar image
Joyce Briles answered mike commented
I called and received a resolution.  I needed to delete the old contact name for extension 4 out of my contact directory for my extension on the website.
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
Thanks for the follow up!
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.