question

Roy Olsen avatar image
Roy Olsen asked mike commented

Integrating existing service providers/carriers (SIP trunks).

If we replace our FreePBX solution with RingCentral, can RingCentral integrate with our existing SIP trunks, so that we can accept and route calls from our existing number ranges and route outgoing calls through our existing carrier services?
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Chuck Fuscone avatar image
Chuck Fuscone answered
Hey Roy, I do not think that Ring central allows direct SIP trunks in to their infrastriucture.  I have been installing and reselling for years not and have not had that need yet.  For larger installations I have dedicated internet and routers and switch hardware to elieviate any QOS issues and have been successfull.  Numbers should be able to be ported....  But we could check the prior

How many users, how many sites.

Let me know

Thanks

Chuck
Certified Ring central Instlaler
Chuckfuscone@gmail.com
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Roy Olsen avatar image
Roy Olsen answered mike commented
Porting the  numbers would require RingCentral to be established as a network operator (directly or through a partner) in all countries/regions where the customer have public numbers, would it not?

Are there other ways to route calls, or will the service effectively limit a customer to placing calls through RingCentral's network of peering partners and PSTN arrangements?

I try to keep community discussions somewhat generic, so that the answers may be of value to others.

Lets define the use case as a 50-100 employee organization with 3-5 locations across US and Europe. Additional local public numbers for sales and client services in the largest markets including Canada, UK, France, Germany and Scandinavia. There is also the need to route some calls to an offshore call center in India.











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mike avatar image mike commented ·
Hi Roy, You are correct. You would have to port the numbers. Also, we do offer International Virtual Numbers which you can read more about here:  International Virtual Numbers (IVN) Overview

Once you have your account and numbers set up, there is a lot you can do with the Call Handling and Forwarding features. You can read more about those features here:  Call Handling & Forwarding Overview
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mike avatar image
mike answered
Hello Roy,  Thanks for contacting us.  This question is probably best answered by one of our Sales Engineers. I'm sure they will have more questions to make sure we can meet your needs.  Give us a call at 800-574-529. 
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