I have been trying to get the call log into a useful form for a few days now, without luck. Downloading the Excel file gives you a mishmash of information that, even when parsed, is incomplete.
The call logs show "From" - "To" - "Extension" - "Forwarded To" - "Name" columns, but have duplicates across multiple fields. In addition the direct line for a user is not easily associated with that user's name.
Trying to create a table/pivot table of the information to get a TOTAL TALK TIME and a TOTAL NUMBER OF CALLS (Inbound and Outbound) for each user is basically a nightmare and requires several hours of manual manipulation to get all users accounted for, and even then the totals are inaccurate when tracked against our internal counts.
I'm looking to get useful information either from the Call Logs or Reporting function that makes this easy to see, and the best that RC has been able to do is tell me to suggest it here. When a basic function like reporting doesn't provide useful information it really doesn't reflect well on the product. I'd suggest getting this resolved or RC will be left by the wayside in a hurry. Note: This conversation was created from a reply on: Call Log vs Reports - What is included?.
The call logs show "From" - "To" - "Extension" - "Forwarded To" - "Name" columns, but have duplicates across multiple fields. In addition the direct line for a user is not easily associated with that user's name.
Trying to create a table/pivot table of the information to get a TOTAL TALK TIME and a TOTAL NUMBER OF CALLS (Inbound and Outbound) for each user is basically a nightmare and requires several hours of manual manipulation to get all users accounted for, and even then the totals are inaccurate when tracked against our internal counts.
I'm looking to get useful information either from the Call Logs or Reporting function that makes this easy to see, and the best that RC has been able to do is tell me to suggest it here. When a basic function like reporting doesn't provide useful information it really doesn't reflect well on the product. I'd suggest getting this resolved or RC will be left by the wayside in a hurry. Note: This conversation was created from a reply on: Call Log vs Reports - What is included?.
