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Alan Cox avatar image
Alan Cox asked kim commented

Call Queue: How can I change call queue hold times?

i have the system set to ring my desk phone and cell at the same time.  I want to know if there is a way to send to voicemail after 5 min of holding if i dont pick up.
hold times
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ma avatar image
ma answered kim commented
Can we increase the hold time to max 1 hour. Some customer would like to wait as long as they get help. 15 minutes is just to short.
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kim avatar image kim commented ·
Please see your sales rep for RingCentral Contact Center
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mike avatar image
mike answered
HI Alan,  

You'll find instructions for limiting the number of callers in the queue and also setting hold times on this page. 
Configuring the Call Handling Rules of a Call Queue

Mike
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