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matt123456 asked mike commented

UK: unable to log into my mobile app?

I can't log in to my Android app as it won't recognise my phone number - what format should I be entering it? I am in the UK and the number is 0800 XXX XXXX


Many thanks.

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mike answered
You'll just enter the 10 digit number (no hyphens), and your password. 

Also,  You'll want to make sure that you've downloaded the correct app depending on where you are.  Our mobile app is now in several foreign app markets, and there is a UK and US version.  If you are in the UK be sure to download that app.I believe users in the UK have access to both versions. 
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matt123456 answered mike commented
Thanks Mike. Sorted - had the US version!
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mike avatar image mike commented ·
You're welcome!
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