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samantha Krzyzaniak avatar image
samantha Krzyzaniak asked mike commented

RingCentral for Windows - log in issue

I can log on to my ringcentral through the website fine. Using the same information, the desktop apps keeps telling me "user information could not be obtained" - how do I fix this?
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mike avatar image
mike answered
Hi Samantha, Sorry for the delay in responding. If you are still having a problem,  Open a Case  and let them know what phone number you are trying to log in with and is giving you the problem. 
Mike 
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Mitul S avatar image
Mitul S answered mike commented

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Mitul S avatar image Mitul S commented ·
This the Same problem I am facing right now!!!
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mike avatar image mike commented ·
If you are unable to log in, be sure to try a password reset:  Resetting your account password and then make sure you can log directly into your account your RingCentral account here:  https://service.ringcentral.com/

then if you can not log into the Desktop app or Mobile app  Open a Case . 

Mike 
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