question

Pradhan Balter asked Mar 11, '15 mike commented Mar 12, '15

Setting up multi-tier announcement only?

I've read through a number of posts and some indicate this can be done, others say it doesn't work. Setting up an announcement only box seems easy enough. But to set up an additional announcement from there, that is, a second tier doesn't seem obvious. For example, the auto-attendant says press 1 for directions. An ext 1 must be created which is an announcement only. From there, press 1 if you're arriving by car, press 2 if you're arriving by train. How would these second tier announcements be set up? Extension 11? and 12? Can it be done? Thanks!

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Chuck Fuscone answered Mar 11, '15

This could be done but you need to be on a plan that has the multi level IVR capability. this is the premium or Enterprise. It is fully functional and will meet your needs.

With out it the IVR just will not behave the way you want it to.

I have worked with many customers on setting this up but you need to be on the right plan.

Hope this helps

Thank you

Chuck
Certified Ring central Installer
chuckfuscone@gmail.com

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Pradhan Balter answered Mar 11, '15

Thanks Chuck, I will explore upgrading with my sales guy. Also, will the multi-level allow you to repeat a message, you know, "to hear this message again", go back to the previous menu or somewhere else?

Thanks,
Pradhan

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mike answered Mar 12, '15

Hi Pradhan, Chuck is very capable of helping you but I stumbled across your conversation. Yes, you can do the things you mention above. To give you an idea of how it works take a look at this page: Adding a Key Press Assignment to an IVR Menu

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Pradhan Balter answered Mar 12, '15 mike commented Nov 27, '17

Cool. Yes, the "menu" concept is what I am familiar with in my pbx. Curious, what in tarnation does IVR stand for?

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mike commented · Mar 12, 2015 at 04:16 PM

In the telecom business it stands for "Interactive Voice Response".

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Pradhan Balter commented · Mar 12, 2015 at 04:19 PM

Thank you Mike. And to be clear this requires the Premium service....

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mike commented · Mar 12, 2015 at 04:23 PM

The Premium would be the least expensive option. You can view the basic plan prices and features here: Plans and pricing

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