reached the maximum amount of simultaneous calls.

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Answer 1 · 2015-03-18T15:56:43Z

robbenn-frenette138 answered Mar 18, '15

Change the amount of simultaneous calls for the user

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Answer 2 · 2015-03-18T16:38:58Z

mike answered Mar 18, '15

Hi Aiofe Vine, Is this user part of a Group? If so, you can change the number of callers waiting in the Call Handling settings as Rob mentioned above. Do do this click Groups > the Group name > Call Handling, and scroll downto where it says "if number of callers waiting exceeds:"

Mike

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Answer 3 · 2015-03-23T21:09:19Z

jeremy1234 answered Mar 23, '15

Any updates on this? I'm experiencing the same error. Brand new account, no groups set up at all.

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Answer 4 · 2015-03-23T22:55:40Z

jeremy1234 answered Mar 23, '15 mike commented Nov 27, '17

My own update - It turned out to be a softphone issue. Deauthorized, logged out, and restarted all instances of softphone and ringcentral for desktop and everything is working right again.

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mike commented · Mar 24, 2015 at 02:45 PM

Hi Jeremy, Thank you for the follow up here!

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