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regina213 avatar image
regina213 asked regina213 commented

Call log not displaying properly

I needed to show proof that we sent a fax, so when I went to the Call Log, I could not see any of the faxes I sent that day displayed. When I exported the file to Excel, I was able to see it. Can you tell me why I may not have been able to view it in the Call Log? I tried several ways, including "All Extensions" (I am an administrator,)
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mike avatar image
mike answered
I'll look into this for you and see what I can find out.  Is there a specific number you want me to check?   I made this a private conversation so you can post any phone/fax number you need to. 

Mike
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regina213 answered regina213 commented
OK- when I looked again, (under all Extensions), it looked right.  I must have looked incorrectly- and I even had someone sitting with me to make sure I was doing it right!

Oh, well- I'm glad I was able to resolve with the recipient!!

Thanks,
Regina
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mike avatar image mike commented ·
It could have just been  a browser caching issue and when you closed, and logged back in, it probably refreshed the browser.  Let us know if this occurs again though. 
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regina213 avatar image regina213 commented ·
Will do!  Just FYI, we do use multiple monitors. But we will try refreshing if it happens again.

Thanks for you quick response!
Regina
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mike avatar image mike commented ·
The response you received regarding multiple monitors was for a different thread. :) 
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regina213 avatar image regina213 commented ·
Got it- it's been one of those days!
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mike avatar image
mike answered
I just logged in and I am able to see quite a few calls and faxes.  Did you perhaps have the "fax" box unchecked on the Advanced Features?  

If you are still having a problem, let me know the fax number it was sent from and date & time. 

Mike 
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