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Ashley Eberenz avatar image
Ashley Eberenz asked mike commented

Call Queue reads unavailable

One of my extensions unsubscribed from the Ring Central email alerts and now the Call Queue status reads as unavailable. How can I reset this? I looked at multiple help articles, but can't find anything. 
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mike avatar image
mike answered
Hi Ashley,  If you are still needing help with this can you give me the specifics so we know which group and user to look at.  I've changed this to a private conversation so you can post the details with out everything being seen publicly. 

Mike 
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Ashley Eberenz avatar image
Ashley Eberenz answered mike commented
It's our Accounting and Finance Department, Extension 3 on our Yesler Account. I am the administrator on the account. Let me know if you need anything else. Apparently, one of our contacts unsubscribed from the alerts, and now it is showing unavailable as a Queue. Thanks Mike!
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mike avatar image mike commented ·
You're welcome. Happy to help. I figured it was just some strange bug that had it stuck.  Post again if you need anything else!
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mike avatar image mike commented ·
Hi Ashley, try to remove the ext 105 from the group, and then add it back in and see if that fixes it. 
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Ashley Eberenz avatar image Ashley Eberenz commented ·
Is this simply disable the group and then enable it again? or completely remove and re-set up the message, etc? 
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mike avatar image mike commented ·
Try to temporarily ad a different user to the group, and remove ext 105.  Don't remove the group just yet.   Then see if the group shows available when it's set up with a different user.  If so then it may be a configuration setting on the 105 extension. 

Mike 
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Ashley Eberenz avatar image Ashley Eberenz commented ·
Perfect That seemed to work. I tested the voicemail and am now just waiting to verify that the alert went through. Will keep you posted. 
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