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j-ma809 avatar image
j-ma809 asked mike commented

chrome extension not working

Installed Chrome Extension; Can't Login Error

Hello,  I added the Ring Central extension to Chrome. However, I cannot log into my Ring Central account. An error is present "Unable to load application due to browser cookies and site data restrictions." I checked my settings and cannot seem to find anything wrong. 

Thanks in advance for your assistance. 


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mike answered
Try to re-install the app and open it again. Watch closely at the top of the screen for any pop-up or warning messages. It usually gives a warning that you have to click "accept" or "allow".  Let us know if you are still having problems. 

Mike 
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j-ma809 answered mike commented
Hi Mike, 

Thanks for responding. I removed the extension and added it back again.  However, when I launch it, I still have the same error message, "Unable to load application due to browser cookies and site data restrictions."

Please advise.

Tom
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mike avatar image mike commented ·
Hi  J Ma,   Sorry for the delay on this thread. Are you still having problems with the Chrome extension? 
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j-ma809 avatar image j-ma809 commented ·

Mike,

No, I am still having a problem. The extension won't work. I removed it and added it back, but nothing worked.

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mike avatar image mike commented ·
Try to uninstall chrome from your PC, then use this link to re-install it:  44.0.2376.0_chrome_installer.exe
This is a 32 bit version which I think will solve the problem.  If you want to return to the 64 bit version you can use the link below. 

Google Chrome 64-bit
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j-ma809 avatar image j-ma809 commented ·
Mike, 

It was the Java version that I had installed. I needed to use the 64-bit version.  The extension is now working. 

Thanks.

Tom
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mike avatar image mike commented ·
Great.  Thank you for the followup!!

Mike 
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