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roberto-verde avatar image
roberto-verde asked mike commented

RingOut API Authentication

I cannot get the RingOut API call to authenticate using  http://goo.gl/W6kwF6.. even when putting in the correct tel #, extension and PW, it fails..

help!
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roberto-verde avatar image
roberto-verde answered
this is new as of today.. has something happened to the API? or the API call?
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hootsuite-app19 answered
This reply was created from a merged topic originally titled Problem with Chrome Extension. In response to @robertoverde on Twitter: http://twitter.com/robertoverde/statu...

@RingCentral Nope. Chrome incognito mode still fails. 20 mins on hold and still no person from support. Level 1 will be lost. Help!
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roberto-verde avatar image
roberto-verde answered
please review:
http://service.ringcentral.com/ringoutapi/

I am unable to make this work when I use my real credentials.. your idiots on Twitter told me to clear my cookies (which has nothing to do with anything) so just to rule them out I used incognito mode and still same error.. this is an API error - nothing more.. I know this because the user id, ext # and password work fine to login into the web portal.. but they are failing now for the API when they worked a few days ago.. makes me think you are having technical problems.. 
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roberto-verde avatar image
roberto-verde answered mike commented
is this more clear now? do you understand the issue?
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mike avatar image mike commented ·
Yes,  This helps. Sorry about the Twitter posts. It was unclear where your problem is and I realize there's not enough room there to post a clear question, or explanation. I don't think anything has changed with the API, so I'll need to do a little research and I'll reply back here as quick as I can. 

Mike 
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roberto-verde avatar image roberto-verde commented ·
awesome.. thx.. it has always worked, but just stopped since Friday (didn't user over the weekend).. I got it to work once today, but that's it.. always comes back as a user id / pw error.. when it's not..

thx for the help!
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mike avatar image mike commented ·
You're welcome.  I just sent you a personal email. 

Mike
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roberto-verde avatar image roberto-verde commented ·
got it.. thx.. will re-direct to RC Dev team..

-R
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mike avatar image mike commented ·
You're welcome. 
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mike avatar image
mike answered
I've merged the other conversation with this one.  To keep us on the same page.  Are you by any chance referring to "RingMe" instead of "RingOut" ?
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