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Mike Holden avatar image
Mike Holden asked mike commented

Call Handling: which rule takes precedence? Advanced Rules or Call Handling/Forwarding?

If the number specified in call forwarding is busy, will it go to another phone that's specified in Advanced? Does advanced negate the number in forwarding? In other words, will using both create redundancy so It will be answered by a human for sure?
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Mike Holden avatar image
Mike Holden answered mike commented
Thanks Mike, that answers that question.

OK then, I have a group with some members in the Que and all of them are on calls. Is there a way to add an alternate number to transfer to so the caller gets a human instead of voice-mail?
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mike avatar image mike commented ·
Unfortunately there's not a way to do that when you are using groups.  Here's a related discussion that might help you out:  https://community.ringcentral.com/ringcentral/topics/can_a_group_forward_a_call_to_another_group_can...
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mike answered
Hello Mike,  Whatever rules you have set up in the Advanced Call Handling, will take priority and  override normal call handling. So it really depends on how you set it up according to date/time, caller ID, or number called. 

Mike 
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