Call Queue Questions:
* One thing I noticed about the call queueing is that an agent doesn't know a new call is coming in. Currently, our provider has it setup that when an agent is on the phone, and a new call comes into their queue they hear a quiet beep in the background. Is there a setting that can turn that on?
* Can the guest break out of the queue by pressing a number pad button? * or pound so they can hit voice mail at the callers will?
Directory / Corporate Directory
* I've been reading that there is no way to centralize a contact directory with the vvx 500's, is this still true? Is there anyone to force use of active directory?
* Why is there two entries for the user name on the initial screen? Can you remove those entries? For example, on the vvx 500, a user name of "James Cameron" will show up twice - taking 2 of the 12 call presence spots for no reason.
Thanks for any feedback.