Admin: How do I swap out a phone?

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Answer 1 · 2016-04-06T19:24:37Z

clay2542 answered Apr 6, '16 clay2542 commented Sep 14, '16

When I try the above method, I don't see the "Unassigned Phones" list. All I see is the "User Phones" list. I definitely have an unassigned phone in the account. Not sure what to do.

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kim commented · Apr 06, 2016 at 07:27 PM

When you search for the SN that you want, is it on the account?

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clay2542 commented · Apr 06, 2016 at 07:51 PM

I'm not sure I follow you, as there is no search option in the "Change Phone" area. Here's a couple of screenshots showing what I see. Note: I have received and unpacked the unassigned phone.

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kim commented · Apr 06, 2016 at 07:57 PM

The devices still says " check status" so the system still thinks it is in shipping. The first thing you want to do after receiving a newly ordered phone is to plug it in so it can register with our system! :-) Once it comes online, refresh the web browser and the option should show up. Try that and you should be able to swap out the devices!

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clay2542 commented · Apr 06, 2016 at 09:06 PM

Thanks for your help with this, Kim! This was exactly the problem, and I so appreciate the quick response!

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Admin: How do I swap out a phone?

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