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Lorena Patzer avatar image
Lorena Patzer asked Lorena Patzer answered

I can no longer send faxes. They just dissappear.

After April 19, I can no longer send faxes. They just dissappear, they do not fail, do not stay in outbox,inbox or send. I have version 6.04.001.50 32 bit . It tells me it is up todate. I have spent over 10 hrs trying to send an important, time sensitive data. Please advise.
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mike avatar image
mike answered Lorena Patzer commented
Hi Lorena,  Uninstall the softphone from your control panel, then log into your account here:  https://service.ringcentral.com/

If you are logged in as the Admin, the be sure to click the orange box at the top and switch to "My Extension", then click the Tools link and Desktop Apps.  

If for some reason that does not work let me know. 

Mike
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Lorena Patzer avatar image Lorena Patzer commented ·
Mike,
Thank you so much. That seems to have solved the problem and my fax went thru right away. Thank you!!
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regina213 avatar image
regina213 answered
Yep- same problem we had, if you're using the legacy  soft phone.  We finally broke down and switched to the desktop app.
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Lorena Patzer avatar image
Lorena Patzer answered
Regina, Thanks for your comment. I wasn't aware there was a desktop app. I've used this form for 18 months, but it worked very quickly and the fax went thru!
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