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ted-larsen2114 asked mike commented

Mobile App: will my cell phone be charged for international call?

I know this may sound like a silly question, but I need %100 verification.   If I have the RingCentral Mobile phone app on my cell phone, and I have international caller credits in my account (for international calling to and from my account) if I make, or receive an international call to my RingCentral number (RC App) will I ONLY get charged international rates off of my RC calling credits? 
Or is there an additional charge of ANY KIND on my Cell phone for the call (outside of minutes used if I'm on 4G and not WiFi)?  
billingchargesusageinternational call
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mike answered
There won't be any additional charges when using the mobile app on wi-fi, but, you do need to be careful about using the mobile app when on 3g/4g as it could potentially eat a lot of data and cause an overage depending on your plan. 

If you have an unlimited data plan, there may be nothing to worry about. However if your data plan has a set limit and you are concerned about overages, you'll want to keep an eye on your usage and pay special attention to the connection settings on the mobile app.  You can set it to use both wifi & and 3g/4g or just wifi.  This page shows the steps for configuration. 
How to make a VoIP Call on the RingCentral mobile app
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ted-larsen2114 answered mike commented
Thanks Mike.    There are no separate international call charges however?  Just the risk of data charges if over the plan's limit?
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mike avatar image mike commented ·
Correct.  Think of the mobile app as just another softphone (similar to the destkop softphone).  The only difference is that it can potentially use enough data to cause extra charges. 

Mike 
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